Guest experience
Smartiz
Smart WhatsApp-based virtual assistant that automates guest support and recommendations 24/7.
PriceFrom €3 excl. VAT per bookingEssentiel €3, Avancé €5, Expert €8 excl. VAT per booking. Add-ons: +€1/booking for IA Plus, +€1 for owner management, +€10/month for marketing.
Portfolio size
From 10 to 500+ properties
OriginInternational
Features
Digital guidebookYes
UpsellsYes
Automated messagesYes
Compatible PMSGuesty, Smoobu, Lodgify, Mews
Free trialFirst bookings free
Overview
Smartiz is a conversational AI assistant that runs directly on WhatsApp for holiday accommodation managers. Trained on the specific information for each property, it answers guests' questions instantly, 24/7, in their native language.
Who it's for
- 15 to 50 properties: property managers looking to take repetitive WhatsApp messages off their teams' plates.
- 50 to 200 properties: City-based managers wanting to offer a virtual concierge available at any hour.
Key features
- Automated WhatsApp chatbot: Instant answers to practical questions (Wi-Fi, access instructions, how appliances work).
- Instant multilingual translation: Smooth conversations with tourists from all over the world.
- Local concierge recommendations: Suggests good spots and activities based on the guest's preferences.
Limitations
- Specialised in WhatsApp messaging: Requires a PMS to manage calendars and bookings.
Alternatives
- Duve: All-round platform with a web app and multichannel messaging.
- Hospitable: PMS with a built-in message automation engine.
Integrations
What property managers say
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