Duve

Duve is a software platform dedicated to digitising the guest journey for holiday rentals, property managers and aparthotels. It automates online registration (contactless check-in), ID document collection and the distribution of access via digital keys, and also provides a web-based welcome guide and the sale of additional services (upsells) before and during the stay.

Duve suits professional property managers who want to automate guest arrivals and generate ancillary revenue:

• 15 to 50 listings: property managers looking to go paperless on arrivals and share instructions without being on site.
• 50 to 200 listings: City-based managers looking to monetise extra services (early check-in, late check-out, transfers, mid-stay cleans).

• Contactless online check-in: Pre-arrival registration form, signature of stay terms, ID document collection and arrival time confirmation.
• Personalised web app (Guest App): Welcome guide accessible via a secure link with no app download, customisable with the property manager's branding.
• Built-in upsell store: Automated sale of extra services (early arrival, late departure, welcome baskets, transfers, local activities) with online card payment.
• Mobile keys and digital wallet: Smart lock integration so doors can be opened by smartphone (compatible with Apple Wallet and Google Wallet).
• Centralised communication hub: Omnichannel messaging (SMS, WhatsApp, email) with AI-assisted replies and automatic translation.

• Pricing on request: No fixed price list publicly available on the official website.
• PMS dependency: Automating the journey requires a direct connection with a compatible PMS to send invitations.

• Enso Connect: Alternative guest experience platform with a digital Boarding Pass.
• Bowo: French welcome app and digital concierge solution for high-end residences.
• StyQR: French QR code digital welcome guide solution.
• Touch Stay: Interactive digital welcome guide with an extras store.