Hostaway

Hostaway is rental management software (PMS) and a channel manager designed for multi-owner managers and property management companies. It combines synced distribution on the major booking platforms, an AI-assisted omnichannel inbox, coordination of cleaning and maintenance jobs, and an owner portal. Hostaway highlights its 24/7 phone support with a local number for France.

Hostaway is particularly suited to growing professional property managers:

• 15 to 50 listings: property managers looking for a complete platform with responsive support and no per-OTA-connection billing.
• 50 to 200 listings: managers who need to structure automated guest communication, service provider management and owner commission recharging.

• Certified channel manager: Direct API connection with Airbnb (Preferred+ Partner), Booking.com (Premier Partner), Vrbo (Elite Partner), Expedia and Marriott Homes & Villas.
• Unified inbox & Hostaway AI CoHost: Centralises conversations (OTAs, email, SMS, WhatsApp) with multilingual AI suggestions and automatic replies.
• Task and schedule management: Automatic generation of cleaning, inspection and maintenance jobs with completion tracking by teams.
• Owner portal & financial statements: Dedicated access for owners to track bookings, net rental income details and management invoices.
• Direct booking engine: Website builder to generate bookings with no software intermediary commission.
• Open API and ecosystem: More than 300 partner software integrations available via the marketplace and Zapier connectors.

• Price list not published online: Requires a quote request and a sales call to find out the exact price per listing.
• No self-serve free trial: Mandatory guided demo with an adviser before an account is opened.

• Guesty: Direct alternative with a large marketplace and a stronger presence in France.
• RentalReady: French PMS built from the experience of a Paris property manager.
• Avantio: Long-established European PMS for agencies and property managers with more than 20 listings.