Management software
Hospitable
AI-based guest messaging automation software and channel manager for 15 to 100 listings.
PriceFrom $29/month for 1 listingHost: $29/month (1 listing) then $10 per active listing. Professional: $59/month (2 listings) then $15. Mogul: $99/month (3 listings) then $30. -12% on annual billing.
Portfolio size
From 1 listing, no limit
OriginInternational
Features
Channel managerYes
Connected channelsAirbnb, Booking, Vrbo, Agoda, Google
Mobile appYes, iOS and Android
Owner portalOptional (Mogul plan)
Unified inbox / AIUnified + AI replies
Cleaning managementYes
Open APIYes (paid plans)
Free trial14 days
CommitmentNo commitment
Overview
Hospitable (formerly Smartbnb) is a PMS and channel manager known for its advanced guest communication automation. Using a natural language processing (NLP) engine trained on millions of conversations, it automatically recognises frequent guest questions (Wi-Fi, parking, luggage, check-in) and sends personalised replies instantly.
Who it's for
- 15 to 50 listings: property managers wanting to automate almost all repetitive message exchanges.
- 50 to 100 listings: managers looking for a lightweight tool focused on guest responsiveness.
Key features
- AI message automation: Intent detection and autonomous 24/7 replies on Airbnb, Booking.com and Vrbo.
- Cleaning operations management: Automatic sending of schedules and reminders by SMS/email to cleaning teams.
- Direct booking engine (Direct): Website module with payment processing and built-in ID verification.
Limitations
- Interface mainly in English: The admin platform is in English, although messages to guests are sent in French.
- Less focused on French agency (mandate) accounting.
Alternatives
Integrations
What property managers say
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